General Terms And Conditions

These DDXprop General Terms and Conditions (the “GTC”) outline the rights and responsibilities related to using the Services provided by DDXprop (the “Services”), which are primarily accessible through the Website https://ddxprop.com (the “Website”). Please review these GTC thoroughly. If you do not agree with or understand any part of these Terms, you are not obligated to use the Services. Do not use the Services unless you fully comprehend and accept these Terms.

1.1. The following terms and conditions (GTC) govern the rights and obligations of you, the User, in connection with the use of the Services provided by DigitX Ltd. (operating under the trading name “DDXprop’’), a company based at Floor 1, 109 Borisova Str., 7012 Ruse, Bulgaria (referred to as “we,” “our,” or the “Provider”).

1.2. Upon signing up on the platform or, if registration is not required, by using the Services for the first time, you enter a contract with the Provider for the provision of the selected Services. These GTC are an integral part of that contract, and by entering the contract, you agree to these GTC.

1.3. The Services are intended solely for individuals over the age of 18 who reside in countries where the Services are available. Upon signing up on the platform, you confirm that you are over 18 years old. If you are under 18, you are not permitted to use the Services. You agree to access the Services only from countries where they are available. You acknowledge that access to and use of the Services may be restricted or prohibited by law in certain countries, and you agree to comply with all applicable laws when accessing and using the Services.

1.4. The Provider shall not offer Services to any User who: (i) holds nationality or resides in Restricted Jurisdictions; (ii) is established, incorporated, or has a registered office in Restricted Jurisdictions; (iii) is subject to relevant international sanctions; or (iv) has a criminal record related to financial crime or terrorism. Restricted Jurisdictions are defined by the Provider and listed on the Website. The Provider reserves the right to refuse, restrict, or terminate the provision of any Services to the User under these conditions. Such Users are prohibited from using the Services, including access to the Trader zone and/or the Trading Platform.

1.5. The Services include providing tools for simulated foreign exchange trading on the FOREX market and other financial instruments on various markets, analytical tools, training and educational materials, access to the Login/Client area/Trade zone, and other auxiliary Services, primarily through the Login/Client area/Trade zone or via applications provided by the Provider or third parties. While financial market information is used for simulated trading, you acknowledge that any trades conducted through the Services are not real. The funds provided for demo trading are fictional, and you have no claim to these fictitious funds beyond their use within the Services. These funds cannot be used for actual trading, and you are not entitled to any payment or profits from them. Similarly, you will not be liable for any losses incurred during simulated trading, nor will you receive any remuneration or profits unless explicitly agreed otherwise.

1.6. None of the Services offered by the Provider can be regarded as investment services under applicable laws. The Provider does not offer any guidance, instructions, or information on how or in what manner you should conduct transactions when using the Services or otherwise, nor any similar information regarding the investment tools being traded. Furthermore, the Provider does not accept any such guidance, instructions, or information from you. The Services do not constitute investment advice or recommendations. No employees, staff, or representatives of the Provider are authorized to offer investment advice or recommendations. If any information or statements from the Provider’s employees, staff, or representatives are interpreted as investment advice or recommendations, the Provider explicitly disclaims that they are investment advice or recommendations and will not be held responsible for them.

1.7. Your personal data is processed in accordance with the Privacy Policy.

2.1. You can order the Services through the Website by completing the appropriate registration or order form. Once registered, we will email you the login details for the Login/Client Area/Trader zone and/or Trading Platform, granting you access.

2.2. The Services offered include Free Trial and Challenge products, each varying in the scopeof Services provided (e.g., the analytical tools available). The Free Trial allows you to use some Services for a limited scope and duration at no cost. Completing the Free Trial does not grant access to other Services.

2.3. All information you provide via the registration or order form, the Login/Client Area/Trader zone, or otherwise must be complete, accurate, and up to date. You must notify us immediately of any changes or update the information in your Login/Client Area/Trader zone. The User is responsible for ensuring all provided data is accurate and current; the Provider is not responsible for verifying the data.

2.4. If you provide an identification number, tax registration number, or similar information during registration or if you indicate that you are a legal entity, you will be considered an entrepreneur (trader) for the purposes of these GTC and when using the Services. As such, the provisions of these GTC or applicable law granting rights to consumers will not apply to you.

2.5. The fee for the Challenge varies depending on the chosen option, which includes factors like the initial capital amount, acceptable risk level, required parameters to meet Challenge conditions, and other possible configurations. Detailed information about the options and associated fees can be found on our Website. The final fee will be determined based on the option you select when completing the order form for the Challenge. The Provider reserves the right to offer Services under individually agreed conditions, which are at the Provider’s discretion. Individual discounts and benefits cannot be combined unless expressly stated otherwise by the Provider.

2.6. The fee you pay grants you access to the Challenge or Services provided under it. You are not entitled to a refund of the fee if, for example, you cancel your Login/Client Area/Trader zone or request cancellation via email, discontinue using the Services or terminate the contract (such as by not completing the Challenge), fail to meet the conditions of the Challenge, or violate these GTC.

2.7. If you file an unjustifiable complaint regarding the paid fee or dispute the fee with your bank or payment service Provider (e.g., through chargeback Services), resulting in an annulment, cancellation, or refund request of the fee or any part of it, the Provider may, at its discretion, stop providing any Services to you and refuse future service provision.

2.8. The option you select for the Challenge when placing an order will also apply to the potential subsequent Funded account, should you pass all evaluation criteria and become a Funded trader. You will begin the Funded account and any related products with the same parameters and currency as chosen in your Challenge. Once selected, this choice cannot be changed. This restriction does not apply when ordering a new Challenge.

2.9. The Provider reserves the right to unilaterally change the fees and parameters of the Services at any time, including those necessary for successful completion. These changes do not affect Services purchased prior to the notification of such changes.

2.10. Any data entered in the order form can be reviewed, corrected, and modified until the Services are ordered. The order of Services is finalized by submitting the order form. The Provider will confirm receipt of your order via email. For the Free Trial, the contract is executed upon receipt of this Challenge email. For the Challenge, the contract is executed upon payment of the fee for the selected option (as detailed in clause 3.4), which covers the provision of the Challenge. The contract is concluded in English, archived electronically, and not accessible to you.

2.11. You agree that to use our Services, you must acquire the necessary technical equipment and software, including any required third-party software (such as for using the Trading Platform), at your own expense and risk. The Website can be accessed via the most commonly used web browsers. The costs associated with internet access, purchasing equipment, acquiring a web browser, and its updates are your responsibility. The Provider does not guarantee that the Services will be compatible with any specific hardware or software, and no additional fees are charged by the Provider for internet connectivity.

2.12. You understand that the operators of trading platforms are separate entities from the Provider, and their respective terms and conditions and privacy policies will apply to their Services and products. You are required to read and understand these terms and policies before submitting an order form.

2.13. If you place an unusually high number of orders for Services within a short period, the Provider may issue a notification through the Login/Client Area/Trader zone to prevent potential misuse. If such behavior persists after this notice, the Provider reserves the right to suspend any further service orders. Should we determine that this behavior is related to your involvement in Forbidden Trading Practices, we may take appropriate actions as outlined in Clause 5 of these GTC. The Provider retains the discretion to deVine the nature of the unusual behavior and set reasonable limits for such determinations.

3.1. The fees for the Challenge options are priced in US dollar (USD) terms only.

3.2. The charges for the Services include all applicable taxes. If you are an entrepreneur (trader), you are responsible for fulfilling all tax obligations related to the use of our Services in accordance with the applicable laws. This includes paying any required taxes or fees.

3.3. You can pay the fee for your selected Challenge option using a payment card, bank transfer, or other payment methods currently available on the Website.

3.4. For payments made by payment card or any express payment method, the transaction will be processed immediately. If you choose to pay via bank transfer, we will send you a proforma invoice electronically, detailing the fee for the Challenge option you selected on the Website. You must pay the amount within the timeframe specified in the proforma invoice. The fee is considered paid when the full amount is credited to the Provider’s account. If payment is not made on time, the Provider reserves the right to cancel your order. You are responsible for covering all fees charged by your chosen payment service Provider and must ensure that the full fee for the selected Challenge is paid.

4.1. Each User can have only one Login/Client Area/Trader zone, which contains all the Services they use.

4.2. The number of Challenges allowed per Login/Client Area/Trader zone may be restricted based on the total initial capital amounts of the products ordered by the User or other criteria. Unless an exception is granted by the Provider, initial capital amounts cannot be transferred or combined between different products, nor can the performance, Service parameters, data, or any other information be transferred or combined between products.

4.3. The Login/Client Area/Trader zone and Trading Platform access are secured by login credentials, which must not be shared or made available to any third party. If the User is a legal entity, they may permit their authorized employees and representatives to use the Services via the User’s Login/Client Area/Trader zone. The User is responsible for all activities conducted through their Login/Client Area/Trader zone or Trading Platform. The Provider is not liable for any misuse of the Login/Client Area/Trader zone, Trading Platform, or any Services, nor for any negative consequences arising from such misuse, if it occurs due to the User’s actions.

4.4. The User acknowledges that the Services may not be available at all times, particularly due to maintenance, upgrades, or other reasons. The Provider is not liable for any unavailability of the Login/Client Area/Trader zone or Trading Platform, nor for any loss or damage to data or Content uploaded, transferred, or saved by the User through these platforms. The User is not entitled to any compensation for such unavailability.

4.5. The User can request the deactivation of their Login/Client Area/Trader zone at any time by sending an email to support@ddxprop.con. This request is considered a termination of the contract by the User, resulting in the loss of access to all Services, including the Login/Client Area/Trader zone and Trading Platform. The Provider will promptly confirm receipt of the deactivation request via email, thereby terminating the contractual relationship. In this case, the User is not entitled to any refund of fees paid or reimbursement for any other costs incurred.

5.1. While engaging in demo trading on the Trading Platform, you may execute any transactions if they do not involve forbidden trading strategies or practices as defined in clause 5.4. You are also expected to adhere to standard market practices and rules for trading on financial markets, such as risk management principles. Additionally, trading conditions on your chosen Trading Platform may impose further restrictions.

5.2. You acknowledge that the Provider can access information about your demo trades on the Trading Platform. You consent to the Provider sharing this information with entities that are part of the Provider’s group or otherwise affiliated. You also authorize the Provider and these entities to use this information at their discretion. These activities may be carried out automatically without requiring additional consent, consultation, or approval from you, and you are not entitled to any compensation or revenue from the use of this data. The Provider understands that you are not providing any investment advice or recommendations through your demo trading. You may choose to suspend your demo trading on the Trading Platform at any time.

5.3. The Provider is not responsible for the information displayed on the Trading Platform, nor for any interruptions, delays, or inaccuracies in the market data presented through your Login/Client Area/Trader zone.

5.4.1. During the demo trading, it is prohibited to:

a) use any software, artificial intelligence, ultra-high-speed methods, or mass data entry that could manipulate, abuse, or give you an unfair advantage when using our systems or Services;

b) knowingly or unknowingly use trading strategies that exploit errors in the Services, such as errors in the display of prices or delays in their updates;

c) perform trades, alone or in coordination with others (including connected accounts or accounts held with different DDXprop entities), whose purpose is to manipulate trading, for example, by simultaneously entering opposite positions;

d) simultaneously execute trades using a faster external data feed, attempting to exploit potential delays in our feed;

e) engage in trades that conflict with the terms and conditions of the Provider of the Login/Client Area/Trader zone and the terms and conditions of the trading platform;

f) conduct gap trading by opening trade(s) when major global news, macroeconomic Events, or corporate reports or earnings (“Events”) that might affect the relevant financial market (i.e., a market that allows trading of financial instruments that might be impacted by the Events) are scheduled; or

g) otherwise engage in trades that are inconsistent with how trading is actually performed in the forex market or any other financial market, or in a way that raises justified concerns that DDXprop might suffer financial or other harm due to the User’s activities. The following is a non-exhaustive list of forbidden trading practices: i) Scalping; ii) Overexposure; iii) Overleveraging; iv) One-sided bets; v) Grid trading.

5.4.2. As our User, you should understand and agree that all our Services are for your personal use only, meaning that only you personally can access your Challenge accounts and perform trades. Therefore, you should not, and you agree not to:

a) allow any third party to access or trade on your Challenge accounts, nor should you engage or collaborate with any third party to have them perform trades for you, whether the third party is an individual or a corporation;

b) access any third-party Challenge accounts, trade on behalf of any third party, or provide any account management or similar Services, where you agree to trade, operate, or manage the Challenge accounts on behalf of another user. Please note that if you act or behave contrary to the above, we will consider such actions/behavior as a forbidden trading practice under clause 5.4, with the respective consequences as outlined in these GTC.

5.4.3. Additionally, you, as a User, should not exploit the Services by making trades without applying market-standard risk management rules for trading on financial markets. This includes practices such as: (i) opening significantly larger position sizes compared to your other trades, whether on this or any other account you hold, or (ii) opening significantly smaller or larger numbers of positions compared to your other trades, whether on this or any other account you hold. The Provider reserves the right to determine, at its own discretion, whether certain trades, practices, strategies, or situations qualify as forbidden trading practices.

5.4, the Provider may: (i) consider this a failure to meet the conditions of the specific Challenge, (ii) remove the violating transactions from the User’s trading history and/or exclude their results from the calculated profits and/or losses from the demo trading, and (iii) immediately cancel all Services provided to the User and terminate this contract.

5.5. If the User engages in any of the forbidden trading practices outlined in clause.

5.6. If some or all forbidden trading practices are carried out on one or more Challenge accounts of a single User, across accounts of various Users, or by combining trading through Challenge and Funded trader accounts, the Provider has the right to cancel all Services and terminate all related contracts for all User Challenge accounts. Additionally, the Provider may apply other measures as described in Clause 5.5. The Provider can exercise these actions at its sole discretion.

5.7. If any Funded trader accounts were used for or involved in forbidden trading practices, this constitutes a breach of the relevant terms and conditions for the Funded trader account with the third-party Provider and may lead to the cancellation of all such user accounts and termination of the respective agreements by the thirdparty Provider.

5.8. If the User repeatedly engages in any of the practices described in clause 5.4, and the Provider has previously notified the User about this, the Provider may restrict the User’s access to all Services or parts thereof, including access to the Login/Client Area/Trader zone and trading platform, without providing any compensation.

5.9. The Provider is not responsible for any trading or other investment activities performed by the User outside the relationship with the Provider. This includes the use of data or other information from the Login/Client Area/Trader zone, trading platform, or Services in real trading on financial markets, even if the User uses the same trading platform for such trading as used for demo trading.

5.10. Developments in financial markets are unpredictable and can change rapidly. Trading on financial markets may result in significant financial losses and is not guaranteed to be profitable. Any past performance or profits from the User’s demo trading do not guarantee future performance.

6.1. After the User pays the fee for their selected Challenge option, they will receive the relevant login details for the trading platform at the email address they provided or in the Login/Client Area/Trader zone. The User activates the Challenge by opening their first demo trade on the trading platform. You acknowledge that by opening the first demo trade, you are expressly requesting the Provider to deliver the complete Services. If you are a consumer, this means the Services will be completed before the withdrawal period expires, which affects your right to withdraw from the contract as detailed in clause 12. If you do not activate the Challenge within 30 calendar days from when it was made available, your access will be suspended. You can request to renew access through the Login/Client Area/Trader zone or by emailing support@ddxprop.com within 6 months of the initial suspension; otherwise, the provision of Services will be terminated without any refund of the fee.

6.2. For the User to meet the conditions of the Challenge, they must simultaneously fulfill all of the following parameters:

6.2.1. The User must have executed at least one demo trade on at least five different calendar days.

6.2.2. On none of the calendar days during the Challenge should the User have reported a loss on any demo trades opened and closed on that day that exceeds a certain percentage of the initial capital for the respective option, as described below:

6.2.2.1. Normal Challenge: total daily loss not exceeding 4% of the initial capital;

6.2.3. At no time during the Challenge should the User have reported a total loss on any opened and closed demo transactions that exceeds the percentage of the initial capital for the respective option, as described below:

6.2.3.1. Normal Challenge – total loss not exceeding 8% of the initial capital;

6.2.4. The User must be in total profit on all closed demo trades amounting to at least 10% of the initial capital. This is applicable to all available account types.

Тhe above parameters are explained in more detail here on the Website.

6.3. If the User meets the conditions of the Challenge as outlined in clause 6.2 and does not violate these GTC, particularly the demo trading rules in clause 5.4, the Provider will consider the Challenge successful. The Provider will provide the second step of the Challenge for free, in case the User has purchased a 2-step Challenge account. This will be done by sending login details to the User’s email address or Login/Client Area/Trader zone. The Provider is not required to evaluate the Challenge if the User has not closed all trades.

6.4. The User activates the second step of the Challenge by opening the first demo trade on the trading platform. If the User does not activate the second step of the Challenge within 30 calendar days from the date of receiving the new login data, access to the second step will be suspended. The User can request to renew access through the Login/Client Area/Trader zone or by emailing support@ddxprop.com within 6 months of suspension; otherwise, the Services will be terminated without any right to a refund.

6.5. For the User to meet the conditions of the second step of the Challenge, they must simultaneously fulfill all of the following parameters:

6.5.1. the User must open at least one demo trade on at least five different calendar days;

6.5.2. on none of the calendar days during the Challenge should the User report a loss on any demo trades opened and closed on that day that exceeds the percentage of the initial capital for the respective option, as outlined below:

6.5.2.1. Normal Challenge second step: a total of 4% of the initial capital

6.5.3. at no point during the Challenge should the User report a loss on the total of opened and closed demo trades that exceeds the percentage of the initial capital for the respective option, as described below:

6.5.3.1. Normal Challenge second step: a total of 8% of the initial capital

6.5.4. The User is in total profit from all closed demo trades amounting to at least 10% of the
initial capital.

The above parameters are explained in more detail here on the Website.

6.6. To meet the conditions of the Challenge, the User must adhere to the following:

6.6.1. the User must have met the conditions specified in clause 6.5;

6.6.2. the User must not have violated these GTC, particularly the demo trading rules outlined in clause 5.4; and

6.6.3. the User must not have exceeded the maximum total capital allocation of EUR 1,000,000 (EUR 500,000 for the Aggressive trader option), either individually or in combination, per User as specified in the applicable DDXprop Funded trader program agreement, if the User is already participating in the DDXprop Funded trader program. If these conditions are satisfied, the Provider will evaluate the Challenge as successful and recommend the User as a candidate for the DDXprop Funded trader program. Тhe Provider is not obligated to evaluate the Challenge if the User has not closed all transactions.

6.7. If, during the first step of the Challenge, the User fails to meet any of the conditions outlined in clause 6.2.2. or 6.2.3., the Challenge will be deemed unsuccessful, and the User will not gain access to the next step of the evaluation process, if applicable. Similarly, if during the second step the User fails to meet any of the conditions in clause 6.5.2. or 6.5.3., the step will be deemed unsuccessful, and the User will not be recommended as a candidate for the DDXprop Funded trader program. In such cases, the User’s account and Services will be canceled without a refund of any fees already paid.

6.8. The Provider’s recommendation of the User as a candidate for the DDXprop Funded trader program does not guarantee the User’s acceptance into the program. The Provider is not responsible for any rejection of the User by the DDXprop Funded trader program, whether for any specific reason or no reason at all.

7.1. If the User successfully completes all required steps of the Challenge, they may be offered a contract by to participate in the DDXprop Funded Trader Program. This offer is conditional on the successful completion of the required steps of the Challenge and on the avoidance of all forbidden trading practices detailed in Article 5.2. The User acknowledges that their personal data may be shared with the third-party company for the purpose of considering offering such a contract.

8.1. The Website and all Services, including the Login/Client Area/Trader zone, as well as their appearance, applications, data, information, and multimedia elements—such as texts, drawings, graphics, design, icons, images, audio, and video samples—along with any other Content that comprises the Website and Services (collectively referred to as the “Content”), are legally protected under copyright laws and other regulations. They are the property of the Provider or the Provider’s licensors. The Provider grants you limited, non-exclusive, non-transferable, non-assignable, non-passable, and revocable permission to use the Content for the purpose of utilizing the Services for your personal use, in accordance with the intended purpose of the Services. The Content is not sold or otherwise transferred to you and remains the property of the Provider or the Provider’s licensors.

8.2. All trademarks, logos, trade names, and other designations are the property of the Provider or the Provider’s licensors, and the Provider does not grant you any authorization to use them.

8.3. Both the User and the Provider agree to act in accordance with the principles of fair dealing in the performance of the contract and mutual negotiations, particularly to avoid damaging the good reputation and legitimate interests of the other party. The User and the Provider will resolve any possible disagreements or disputes between them according to these GTC and applicable law.

8.4. Except for the rights expressly stated in these GTC, the Provider does not grant you any other rights relating to the Services and other Content. You may only use the Services and other Content as outlined in these GTC.

8.5. When accessing the Services and other Content, the following is prohibited:

8.5.1. to use any tools that may adversely affect the operation of the Website and Services or that would be intended to take advantage of errors, bugs, or other deficiencies of the Website and Services;

8.5.2. To circumvent geographical restrictions of availability or any other technical restrictions;

8.5.3. To make copies or back-ups of the Website and other Content;

8.5.4. To reverse-engineer, decompile, disassemble or otherwise modify the Website and other Content;

8.5.5. To sell, rent, lend, license, distribute, reproduce, spread, stream, broadcast or use the Services or other Content otherwise than as permitted;

8.5.6. To use automated means to view, display or collect information available through the Website or Services; and

8.5.7. To use any other tools or means the use of which could cause any damage to the Provider.

8.6. The provisions of clause 8 are not intended to deprive the User of the User’s consumer rights which cannot be excluded by law.

9.1. You acknowledge that the Services and other Content are provided “as is,” including any errors, defects, and shortcomings, and that using them is entirely at your own risk and responsibility. To the fullest extent allowed by applicable laws, the Provider disclaims all types of warranties, whether statutory, contractual, express, or implied, including warranties of quality, merchantability, suitability for a specific purpose, or non-infringement of rights.

9.2. As far as the mandatory provisions of applicable laws permit, the Provider is not liable for any harm, including indirect, incidental, special, punitive, or consequential damages, such as lost profits, loss of data, personal or non-monetary harm, or property damage, resulting from the use of the Services or reliance on any tools, functionalities, information, or other Content available in connection with the Services or on the Website. The Provider is not liable for any products, Services, applications, or other third-party Content that the User uses in connection with the Services. If a court or other competent authority finds the Provider liable in connection with the operation of the Website or the provision of the Services, such liability will be limited to the amount of the fee paid by the User for the Services related to the loss.

9.3. The Provider reserves the right to modify, change, replace, add, or remove any elements and functions of the Services at any time without any compensation.

9.4. The Provider is not liable for its inability to deliver the purchased Services if this failure arises due to significant technical or operational issues beyond the Provider’s control, such as in cases of crises or imminent crises, natural disasters, wars, insurrections, pandemics, threats to large populations, or other force majeure Events. Additionally, the Provider is not responsible if it is hindered from providing the Services due to legal obligations or decisions made by public authorities.

9.5. The provisions of clause 9 are not meant to strip the User of their consumer rights or any other rights that cannot be legally excluded.

If the User breaches any terms of these GTC in a way that could harm the Provider, such as: accessing the Services against the guidelines in clause 1.3 or 1.4, supplying incomplete, false, or outdated information in violation of clause 2.3, behaving in a way that might harm the Provider’s reputation, breaking the demo trading rules outlined in clause 5.4, acting contrary to clause 8.3, or engaging in any activities mentioned in clause 8.5, the Provider has the right to stop the User from purchasing additional Services and to either fully or partially restrict their access to all or some Services, including the Login/Client Area/Trader zone and trading platform, without prior notice and without any compensation.

11.1. You acknowledge that all communication from the Provider or its partners related to the provision of Services will occur via the Login/Client Area/Trader zone or the email address you registered with us. Written communication through email or the Login/Client Area/Trader zone is also considered official written communication.

11.2. Our contact email address is support@ddxprop.com and our contact address is Floor 1, 109 Borisova Str., 7012 Ruse, Bulgaria.

12.1. If you are a User, you have the right to withdraw from a contract without giving a reason within 14 days of its execution (see clause 2.10 for details on when the agreement is executed). Please, note that if you begin performing demo trades before the specified time limit expires, you forfeit your right to withdraw from the contract.

12.2. To withdraw from the contract, you must send your notice to our email address at support@ddxprop.com within the specified time limit. You can use the template form available [here] for withdrawal. We will confirm the receipt of your request without undue delay in written form. If you withdraw from the contract, we will refund any fees paid, no later than 14 days after your withdrawal, using the same method you used for payment.

12.3. The Provider has the right to withdraw from the contract in case of any breach by the User as specified in clause 10. The withdrawal will be effective from the day it is delivered to the User’s email address or through the Login/Client Area/Trader zone.

13.1. If the Services provided do not meet the agreed standards or were not provided at all, you have the right to claim your rights from defective performance. The Provider does not offer any warranty for the quality of the Services. You must report the defect without delay either by email or by sending a notice to our address provided in clause 11.2. When asserting your rights due to defective performance, you may request that we fix the defect. If the defect cannot be resolved, you are entitled to request a reasonable discount.

13.2. We will address any complaints you lodge as soon as possible, and no later than 30 calendar days. We will confirm the receipt and resolution of your complaint in writing. If we do not resolve your complaint within this timeframe, you have the right to withdraw from the contract. You can submit a complaint by emailing us at support@ddxprop.com.

14.1. The Provider retains the right to modify these GTC sometimes, even for contracts already in effect with the User. The Provider will inform the User of any changes to the GTC at least 7 days before they take effect, either through the Login/Client Area/Trader zone or via email. If the User disagrees with the changes, they have the right to reject them. The User must do so by the last business day before the changes take effect, by sending a rejection notice to our email address at. Upon receiving such a rejection, the contract will be terminated. If the User does not reject the changes, it will be assumed that they agree to the new version of the GTC.

14.2. If the change introduces a new service, additional functionalities, or otherwise benefits the User, the Provider may inform the User about this change less than 7 days before it becomes effective, but no later than the day before its implementation.

14.3. The Provider may change these GTC primarily for the following reasons:

14.3.1. to introduce new Services or products or to amend existing ones;

14.3.2. to comply with legal or regulatory requirements that apply to the Provider;

14.3.3. to make these GTC easier to understand or more helpful for the User;

14.3.4. to adjust the way our Services are provided, especially if a change is needed due to a shift in how technology is provided or in background processes;

14.3.5. to reflect changes in the cost of running our business.

15. It is our objective that our Users are satisfied with the DDXprop Services; therefore, if you have any complaints or suggestions, we will be happy to resolve them directly with you and you can contact us at our e-mail address or at our address listed in clause 11.2.

16.1. Any legal relations established by these GTC or related to them, as well as any related non-contractual legal relations, shall be governed by the laws of the Republic of Bulgaria. Any dispute that may arise in connection with these GTC and/or related agreements will fall within the jurisdiction of the Bulgaria court having local jurisdiction according to the registered office of the Provider.

16.2. The provisions of clause 16.1 do not deprive the consumers of the protection afforded to them by the mandatory laws of any other jurisdiction.

17.1. The contract is concluded for a definite period until the Challenge is passed or failed in accordance with Clause 6.2. or 6.5 respectively.

17.2. The contract may be terminated by either party earlier in accordance with these GTC. The contract terminates automatically and with immediate effect in case the User during Challenge does not open at least one demo trade during 30 consecutive days.

17.3. Notwithstanding clause 17.2 the Provider may terminate this contract with cause and immediate effect when the provision of Services under contract would affect the ability of the Provider to adhere to its legal obligations or orders or decisions of a governmental bodies or other regulators.

17.4. Either Party may terminate this contract without cause by serving a written notice to the other Party at least 7 days in advance in accordance with Clause 11.

18.1. The Provider has not adopted any consumers codes of conduct.

18.2. These GTC constitute the complete terms and conditions agreed between you and the Provider and supersede all prior agreements relating to the subject matter of the GTC, whether verbal or written.

18.3. Nothing in these GTC is intended to limit any legal claims set out elsewhere in these GTC or arising from the applicable law. If the Provider or any third party authorized thereto does not enforce compliance with these GTC, this can in no way be construed as a waiver of any right or claim.

18.4. The Provider may assign any claim arising to the Provider from these GTC or any agreement to a third party without your consent. You agree that the Provider may, as the assignor, transfer its rights and obligations under these GTC or any agreement or parts thereof to a third party. The User is not authorized to transfer or assign the User’s rights and obligations under these GTC or any agreements or parts thereof, or any receivables arising from them, in whole or in part, to any third party.

18.5. If any provision of the GTC is found to be invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. No past or future practice established between the parties and no custom maintained in general or in the industry relating to the subject-matter of the performance, which is not expressly referred to in the GTC, shall be applied and no rights and obligations shall be derived from them for the parties; in addition, they shall not be taken into account in the interpretation of manifestations of the will of the parties.

18.6. The appendixes to the GTC form integral parts of the GTC. In the event of a conflict between the wording of the main text of the GTC and any appendix thereof, the main text of the GTC shall prevail.

18.7. Prior to the mutual acceptance of these GTC, the parties have carefully assessed the possible risks arising from them and accept those risks.

19.1. For the purposes of the GTC, the following definitions shall have the following meanings:

19.1.1. “Login/Client Area/Trader zone” means the user interface located on the Website;

19.1.2. “Content” means the Website and all Services, including the Login/Client Area/Trader zone, their appearance and all applications, data, information, multimedia elements such as texts, drawings, graphics, design, icons, images, audio and video samples and other Content that may form the Website and the Services (as set out in clause 8.1);

19.1.3. “User” means the user of the Services (as set out in clause 1.1);

19.1.4. “Events” means Events as set out in clause 5.4.1(f);

19.1.5. “Challenge account” means trading accounts related to trading education courses provided as part of the Services by the Provider;

19.1.6. “Funded Trader account” means a trading account, which relates to the DDXprop Funded Trader program provided by a third-party Provider;

19.1.7. “Forbidden Trading Practices” means trading practices strictly forbidden while using our Services and are more detailed in Clause 5.4 of these GTC;

19.1.8. “GTC” means these General Terms and Conditions of DDXprop;

19.1.9. “Provider” means the Provider of certain Services (as set out in clause 1.1);

19.1.10. “Appendix” means Appendix 1 and any other Appendixes as applicable, which are part of these GTC;

19.1.11. “Services” means the Provider’s Services as set out in clauses 1.1 and 1.5;

19.1.12. “Trading Platform” means an electronic interface provided by a third party in which the User performs the demo trading; and

19.1.13. “Website” means the Website https://ddxprop.com

19.1.13. “Website” means the Website https://ddxprop.com

19.2. For the purposes of the GTC and their appendixes, the following expressions and abbreviations shall have the following meanings:

19.2.1. “Calendar day” means the period from midnight to midnight of the time currently valid in the Czech Republic (Central European (Summer) Time, CE(S)T);

19.2.2. “Initial capital” means a virtual amount that the User has chosen when selecting the option of the Challenge and which the User will use to perform demo trading;

19.2.2.1. “EUR” means the euro; and

19.2.2.2. “USD” means the United States dollar.

Challenge Account Types & Initial Capital Sizes

Challenge in 1 or 2 steps with an initial capital of USD 2,000

Challenge in 1 or 2 steps with an initial capital of USD 5,000

Challenge in 1 or 2 steps with an initial capital of USD 10,000

Challenge in 1 or 2 steps with an initial capital of USD 25,000

Challenge in 1 or 2 steps with an initial capital of USD 50,000

Challenge in 1 or 2 steps with an initial capital of USD 100,000